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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products had been used or damaged by the customer, there will not be any refund. We will also not be responsible if your shipment is lost during the return transit. 

Request for Return or Exchanges

Please request for return or exchange of products by emailing us at contact@euryka.my within 14 days that the order is received. You are required to include the following details in the email:

  • Order no:

  • Contact no:

  • Product to return or exchange:

  • Reason for return or exchange:

  • Images of the product if found damaged or defective.

Once we receive your request for return or exchange, we shall contact you within three (3) business days for further instructions. To exchange the item, please let us know the item you like to have in exchange.

We will reimburse you the return shipping costs if the products were damaged or wrongly delivered.

Refund Policy

Any refunds shall be processed via the original payment method for easier tracking of money movement. If you paid using a credit card, the refund will be made to your credit card.

 

Note: Shipping charges are non-refundable

Euryka Naturopathics Sdn Bhd reserves the right for the final decision. 

Euryka Naturopathics Sdn Bhd reserves the right to alter this policy at any time.